Effective Date: 01 August 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile application (“App”) for booking trekking tours and related services in the Mount Kinabalu region.

1. Information We Collect

When you use our App, we may collect the following types of information:

• Personal Information: Full name, phone number, email address, identity details, and emergency contact information.

• Location Data: Real-time GPS location during trekking activities to monitor your trail and ensure your safety.

• Booking Details: Trekking packages, hotel bookings, add-ons, and payment information.

• Device Information: IP address, device ID, and app usage statistics for troubleshooting and optimization.

2. How We Use Your Information

We use the information collected to:

• Process and manage your trekking and accommodation bookings

• Track your location using Smart GPS for safety and emergency support

• Automatically send alerts to our Evacuation Team if GPS signal is lost or abnormal behavior is detected

• Provide customer support and notify you of any changes or updates

• Improve the performance, features, and security of our App

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data under the following conditions:

• With emergency responders or local authorities during potential safety incidents

• With service providers (e.g., hotel partners) strictly to fulfill your bookings

• When required by law, regulation, or legal process

4. GPS and Location Tracking

Our App uses GPS tracking only during active trekking sessions to ensure your safety. You will be notified when GPS tracking is enabled. If GPS signal is lost or deactivated unexpectedly, an automated safety report will be sent to our monitoring team.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

6. Your Rights

You have the right to:

• Access and review your personal data

• Request correction or deletion of your data

• Withdraw consent to data processing at any time (may affect App functionality)

To make such requests, please contact us at [email protected]

7. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, we will notify you through the App or via email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Phone: +088 413 238